Refund policy

RETURNS & REFUNDS POLICY — KORRE

At KORRE, every order is handled with care. Please read our return and refund policy before placing an order.

14-DAY RETURN REQUEST WINDOW

Customers may request a return within 14 days of receiving their order.

To start a return request, contact KORRE Support at support@shopkorre.com or use our Support page.

Please include:

  • Order number

  • Email used at checkout

  • Item you are requesting to return

  • Reason for return

  • Photos if the item arrived damaged, defective, or incorrect

All returns must be approved before being shipped back. Items sent back without approval will not be accepted.

RETURN ELIGIBILITY

To be eligible for an approved return, the item must be:

  • Unworn

  • Unused

  • Unwashed

  • In original condition

  • In original packaging with tags, if applicable

  • Approved by KORRE Support before being shipped back

KORRE reserves the right to deny returns that do not meet these conditions.

MADE-TO-ORDER ITEMS

KORRE items may be made-to-order. Because of this, we do not accept returns or refunds for:

  • Wrong size selected by the customer

  • Change of mind

  • Personal preference

  • Fit preference

  • Color preference

  • Style preference

  • Buyer’s remorse

Please review the product details, sizing information, and shipping details carefully before placing an order.

RETURN SHIPPING

Customers are responsible for return shipping costs on approved returns unless the return is due to a confirmed KORRE, production, or fulfillment error.

Original shipping costs are non-refundable.

KORRE is not responsible for return packages lost in transit. We recommend using a trackable shipping method.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, contact KORRE Support within 7 days of delivery.

Please include:

  • Order number

  • Email used at checkout

  • Clear photos of the issue

  • Photos of the packaging if the package arrived damaged

  • A short description of the issue

If the issue is approved after review, KORRE may offer one of the following:

  • Replacement

  • Refund

  • Store credit

  • Another appropriate resolution

Do not ship damaged, defective, or incorrect items back unless KORRE Support instructs you to do so.

MISSING ITEMS

If one or more items are missing from your order, contact KORRE Support within 7 days of delivery.

Please include:

  • Order number

  • Email used at checkout

  • Photos of everything you received

  • Photos of the packaging

  • Photo of the packing slip, if included

  • Which item you believe is missing

Some items may ship separately. If separate tracking is available, KORRE Support will help confirm the shipment status.

EXCHANGES

We do not offer direct exchanges.

If you want a different size, color, or item, please place a new order. Return eligibility is reviewed under this policy.

ORDER CANCELLATIONS

Orders may only be cancelled before they enter fulfillment or production.

Because KORRE items may be made-to-order, cancellations are not guaranteed. If you need to request a cancellation, contact KORRE Support as soon as possible with your order number and the email used at checkout.

Once an order has entered production, fulfillment, or shipping, it can no longer be cancelled.

ADDRESS CHANGES

Customers are responsible for entering the correct shipping address at checkout.

If you entered the wrong address, contact KORRE Support immediately. Address changes are only possible before the order enters fulfillment or ships.

KORRE cannot guarantee address changes after an order is placed.

PROCESSING & SHIPPING

All KORRE items may be made-to-order.

Estimated processing time: 2–5 business days
Estimated shipping time: 7–12 business days after shipment

Tracking information will be sent once your order ships. Please allow time for tracking updates to appear after the carrier receives the package.

Delivery times are estimates and are not guaranteed.

DELIVERED BUT NOT RECEIVED

If tracking shows your package was delivered but you did not receive it, please first check:

  • Mailbox

  • Front door or porch

  • Parcel locker

  • Mailroom

  • Front desk or building staff

  • Neighbors

  • Any alternate delivery location near the address

If the package still cannot be found, contact KORRE Support with your order number and the email used at checkout.

REFUNDS

Once an approved return is received and inspected, KORRE will notify you of the approval or denial status.

If approved, the refund will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the issue was caused by a confirmed KORRE, production, or fulfillment error.

INTERNATIONAL ORDERS

International customers may be responsible for customs fees, duties, taxes, or import charges depending on their country.

These charges are set by local authorities and are not controlled by KORRE.

EUROPEAN UNION CUSTOMERS

For orders shipped to the European Union, eligible customers may have a 14-day withdrawal right under EU consumer rules.

Items must be unworn, unused, and in original condition with packaging and tags, if applicable.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Certain made-to-order, customized, personalized, worn, used, or hygiene-sensitive items may not be eligible for return where allowed by applicable law.

CONTACT

For all return, refund, shipping, or order questions, contact:

support@shopkorre.com

KORRE reserves the right to deny returns, refunds, cancellations, or claims that do not meet this policy.