Refund policy

RETURNS & REFUNDS POLICY — KORRE

14-DAY RETURN WINDOW

We offer a 14-day return window. You have 14 days after receiving your item to request a return.

To initiate a return, please contact us at support@shopkorre.com with:

Your order number
Reason for return

All returns must be approved before being sent back. Items returned without approval will not be accepted.

RETURN ELIGIBILITY

To be eligible for a return:

Item must be unworn, unused, and in original condition
Must include original packaging and tags
Must be approved by our team before shipping

Customers are responsible for return shipping costs.

IMPORTANT — MADE-TO-ORDER PRODUCTS

All KORRE items are made-to-order.

Due to this, we typically do not accept returns for:

Incorrect size selected
Change of mind
Personal preference (fit, color, or style)

Please review sizing and product details carefully before purchasing.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
Clear photos of the issue

If approved, we will offer:

A free replacement, or
A full refund

EXCHANGES

We do not offer direct exchanges.

If you would like a different size or item, please place a new order.

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase.

After this period, production begins and cancellations may not be possible.

PROCESSING & SHIPPING

All items are made-to-order.

Processing time: 2–5 business days
Shipping time: 7–12 business days

Tracking information will be provided once your order has shipped. Please allow a few days for tracking updates to appear.

SHIPPING ISSUES

Please ensure your shipping address is correct at checkout.

If you entered an incorrect address, contact us immediately. Address changes can only be made before the order ships.

If your package is lost or significantly delayed, please contact us and we will work with the carrier to resolve the issue.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method
Processing time: 5–10 business days

Shipping costs are non-refundable.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

For orders shipped to the European Union, customers may request a return within 14 days of delivery.

Items must be:

Unworn and unused
In original packaging with tags